ARKTANA RETURNS POLICY
You have 7 days to return your purchase for a full return, refunds are issued back to original method of payment.
After 7 days, we can happily exchange your purchase or give you in-store credit to use in the future.
No returns or exchanges over 30 days can be accepted.
-All clothing merchandise must be unwashed, unworn, and in new condition. Tags must be attached.
-All shoes must be unworn & in the original box.
-All sale items are final sale & cannot be returned.
-Gift cards cannot be returned.
**Online orders are pulled from our stores & are subject to availability. If an item is purchased that is not available, we will contact you ASAP.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer free shipping in the US. We currently don't offer international shipping.
We ship online orders out Monday-Friday. We ship orders out within 72 hours of receiving your order, if we cannot fulfill your order in that time frame we will reach out to you.
You should receive your package within 10 business days of purchase but in most cases it will arrive within 3-5 business days.
For return shipping, customers are responsible for the shipping costs. All return shipping charges are non-refundable. Please include the name on the order, phone number & the order number if possible with your return.
If you have further questions please feel free to contact us at 360-210-4077 during our business hours, we are always happy to help. The store is open for calls Monday-Friday 10am-6pm, Saturday 10am-5pm and Sunday 12pm-4pm. Our contact page is always available here.